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Current Location:  Delta Dental of Arizona >Brokers >Performance Results March 9, 2010
Performance Results
 

Customer Service

  • Average telephone answer time to live agent/CSR (in seconds) -- 24
  • Abandoned call rate -- 2.83%

Claims Processing

  • Claims processed within 15 calendar days -- 95.5%

Processing Accuracy

  • Percent of eligibilty forms processed correctly -- 99.0%
  • Financial Accuracy -- 99.0%
  • Percent of claims paid correctly -- 99.84%
 
 

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