We are updating our business systems this fall. We are updating our business systems this fall. We are updating our business systems this fall.

What You Need To Know

Exciting news! We are updating our business systems this fall. These enhancements will strengthen and modernize our systems with technology improvements and more agile administration that will help us serve you better. Keep an eye on this page for all the information you need to know, including important changes and new features you can look forward to using. We're also sending regular communications on the system enhancements through email, so please be sure we have your correct email address on file.

Use the tabs below to jump to the section that applies to you.

Overview

Key Dates

  • August 25 -- Upgrade period begins
  • September 10-12 -- Member Connection, Dentist Connection and Employer Connection portals are unavailable
  • September 13 -- Upgraded system is live; Dental Office Toolkit and Benefit Manager Toolkit launch; Member Connection portal is unavailable
  • September 15 -- New member portal available for most users

Group Plan Members

If you receive coverage through an employer-sponsored plan, there are two key changes you'll want to be aware of:

  • You’re getting access to a new, enhanced member portal. If you already have a username and password to manage your Delta Dental benefits online, you can use that information to sign into the new member portal. If you’ve never managed your Delta Dental benefits online, you can create an account. You’ll need your new member ID to complete your registration.
  • Your group number and member ID may change. As a courtesy, we're sending a new ID card with updated information to most members the week of September 13. Keep an eye on your mailbox! 
    • Note: Some employers requested that we do not re-card their members. If your dental plan coverage is through one of these groups, you should download a copy of your new ID card in the new member portal on September 14:
      • A & M Air Conditioning and Heating
      • Acorn Montessori Charter School, Inc.
      • Arizona Advocacy Network
      • Arizona State Retirement System/Public Safety Personnel Retirement System
      • ASM America Inc.
      • Atlas Healthcare Partners
      • Cavco
      • Center for Orthopedic Research and Education, LLC
      • City of Avondale
      • Corbin's Electric
      • Freebird Desert Mountain Company LLC
      • Freeport-McMoran
      • Guidance Management Group, LLC
      • HonorHealth
      • Integrated Medical Services
      • Kitchell Corporation
      • Knight Transportation
      • Maricopa County
      • Native Seeds/SEARCH
      • Northern Arizona Healthcare
      • Orion Health Insurance Pool
      • Orthopedic Specialists of North America
      • Phoenix Children's Hospital
      • Pinal County
      • Ponderosa Hotel Management Services
      • Porretta Center for Orthopaedic Surgery, PLLC
      • RedHammer Arizona
      • Salt River Project
      • State of Arizona
      • SunTree Snacks
      • The Center for Orthopedic and Research Excellence, Inc.
      • The Coverage Pro
      • Tilmann Electric, Inc.
      • U-Haul International
      • VM Consolidated
      • VSEBG - Cartwright School District

One last thing: It’s important to note that our system enhancements only affect how we manage your group-sponsored dental plan behind-the-scenes and there are no changes to your plan coverage.

Individual Plan Members

Alongside the system enhancements, we are transitioning to a plan administrator to handle the behind-the-scenes tasks of administering our individual and family policies. This transition will be effective September 13. Here's what all of this means to you:

  • Your member ID is changing. As a courtesy, we're sending a new ID card with updated information to individual plan members the week of September 13. Keep an eye on your mailbox!
  • You’re getting access to a new, enhanced member portal. If you already have a username and password to manage your Delta Dental benefits online, you can use that information to sign into the new member portal. If you’ve never managed your Delta Dental benefits online, you can create an account. You’ll need your new member ID to complete your registration.
  • You’ll call a different number for customer service. If you have questions about your coverage or need assistance paying your bill, please call 800.894.2961. 
  • Your billing frequency will change if you're currently on a semi-annual payment schedule. Individual plan members who are on a semi-annual schedule will automatically be moved to a monthly payment schedule when their next payment is due.
  • You'll send annual check payments to a different address. Individual plan members who are on an annual payment schedule and pay by check will need to remit payment to our new billing address to avoid a disruption in service:

Delta Dental of Arizona
Attn: Individual Payments
PO Box 741733
Los Angeles, CA 90074-1733

One last thing: It’s important to note that these changes only affect how we manage your individual and family dental plan behind-the-scenes and there are no changes to your plan coverage.

Communications/Notices

GROUP MEMBER

INDIVIDUAL MEMBER

Communications/Notices

Training & Resources

We’ll also share resources for the Dental Office Toolkit and any updated forms on our dentist forms and documents page when they become available.

Communications/Notices

Training & Resources

Keep an eye on the following pages. We’ll share a user guide for the Benefit Manager Toolkit and any updated forms or flyers when they become available.

Communications/Notices

Training & Resources

Keep an eye on the following pages. We’ll share a user guide for the Benefit Manager Toolkit and any updated forms or flyers when they become available.