Delta Dental of Arizona Earns 10th Consecutive Center of Excellence Recognition from BenchmarkPortal

SCOTTSDALE, Ariz. (Sept. 12, 2024) — For the tenth year in a row, Delta Dental of Arizona has earned the Center of Excellence certification by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, demonstrating Delta Dental’s commitment to providing superior customer care.

“I am extremely proud – but certainly not surprised – that our dedicated, caring customer care team has maintained this level of excellence for a decade,” said Zach Washut, director of operations at Delta Dental of Arizona. “This recognition is a testament to and reaffirms our commitment to providing a path to better health and wellness across Arizona.”

Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. BenchmarkPortal only awards the “Center of Excellence” designation to customer service contact centers that rank in the top 10% of the contact centers surveyed, demonstrating superior performance on both cost-related metrics and quality-related metrics compared with their industry peers.

“This Certification attests to the fact that contact center leaders have successfully balanced efficiency and effectiveness in their operations,” said Bruce Belfiore, CEO, Benchmark Portal. “By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important sector.”

In 2024 and for the eight consecutive year, Delta Dental of Arizona also earned the Healthy Arizona Worksites Program (HAWP) Award for its implementation of evidence-based health initiatives to improve the well-being of their employees, employees’ families, and communities. Beyond this, Delta Dental of Arizona was honored with the HAWP Platinum Award for the second consecutive year. The Platinum Award – the highest level of recognition – is presented to businesses making an impact both within and beyond their walls addressing one or more of the many health challenges impacting communities across the state. Delta Dental of Arizona was also named among the 2024 Most Admired Companies in Arizona by BestComapniesAZ and AZ Big Media. This prestigious award honors companies that excel in business and make a meaningful impact on the state in the areas of leadership excellence, workplace culture, corporate and social responsibility, customer opinion, and innovation.

About BenchmarkPortal

From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal, visit www.BenchmarkPortal.com.